AUTOMATED RECRUITING SYSTEMS, CHAT BOTS FOR EMPLOYEE CONVERSATIONS, AND MOOD-MONITORING SOFTWARE CAN ALL DRAMATICALLY IMPROVE HR’S EFFICIENCY. HOWEVER, COMPANIES MUST BE CAREFUL TO BUILD TRUST IN AI SYSTEMS SO THAT EMPLOYEES FEEL COMFORTABLE WITH THE NEW DIGITAL BRANCH OF THE HR DEPARTMENT.

As HR teams work to achieve greater efficiency, artificial intelligence (AI) systems have been an invaluable partner. They can quickly process thousands of incoming resumes, sift and sort hundreds of metrics to predict everything from productivity to turnover, and even provide employees with personalized, immediate responses to routine questions. However, if employees have low trust....