Far from being a feel-good exercise, cultural competency training is helping businesses and professional service providers close previously unrecognized gaps in operations, sales, and fulfillment.-By Donna Chan

As the concept of Indigenous reconciliation has gained significant traction in Canada, organizations are recognizing the importance of building respectful and meaningful relationships with Indigenous peoples. Cultural competency training has emerged as a crucial tool for public servants, educators, and employees to improve understanding and relationships with Indigenous communities – and then take things a step further.

After all, understandi....